SHIPPING INFO

UK postage cost: Starting from £2.50 depending on the weight or size of an item or order, cost will be calculated at check out. This is not tracked and sent via Royal Mail.

 

If you'd like your order to be tracked & signed for which means you will have proof of delivery & a tracking number - please select so in the drop down list on the cart page when ordering.

 

La Luna offers FREE SHIPPING when you spend £75 and over for standard deliveries and FREE SHIPPING when you spend £100 on tracked deliveries !!

 

All orders are processed within 2/3 business days, but I usually manage to deliver next day, you will get a shipping confirmation email once your package has been sent. UK orders usually take around 2-3 business days to arrive. Please note, La Luna holds no liability for the loss of a parcel or damage made when sent via standard post, in the unlikely event that this happens, do email me, I can report it & try my best to resolve the problem.

RETURNS 'n' REFUNDS POLICY

If you would like to return your item(s), you may do so within 7 days of receiving them, please contact me by email first at lalunahernebay@gmail.com, along with your full name, order number, item you wish to return and the reason. Items must be in a new and unused condition. I will refund the cost of the item(s), however shipping charges are non-refundable.

 

If your item(s) arrive faulty, please email me as above within 24 hours of receiving the order along with a photo clearly showing the fault. I will ask that you send the product back to me so I can send it back to my suppliers. As soon as I have the faulty item(s) back, I will refund you right away or send you a replacement free of charge, whichever you prefer.​

 
 

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