RETURNS 'n' REFUNDS POLICY

If you would like to return your item(s), you may do so within 7 days of receiving them, please contact me by email first at lalunahernebay@gmail.com, along with your full name, order number, item you wish to return and the reason. Items must be in a new and unused condition. I will refund the cost of the item(s), however shipping charges are non-refundable.

 

If your item(s) arrive faulty, please email me as above within 24 hours of receiving the order along with a photo clearly showing the fault. I will ask that you send the product back to me so I can send it back to my suppliers. As soon as I have the faulty item(s) back, I will refund you right away or send you a replacement free of charge, whichever you prefer.​

 

SHIPPING INFO

UK postage cost: Starting from £3.50 depending on the weight or size of an item or order, cost will be calculated at check out. Please note that this is a first class tracked and signed for service and includes handwritten info cards for each crystal in your order ;)

Shipping gets calculated on weight, sometimes it over estimates, if that happens La Luna refunds the difference once the parcel has been setn.

 

La Luna offers FREE SHIPPING when you spend £75 or more on this website!

 

All orders are processed within 2/3 business days, but due to current circumstances the post office runs are done once a week on fridays, you will get a confirmation email once your package has been sent with tracking details. UK orders usually take around 2-3 business days to arrive. Please note, La Luna holds no liability for the loss of a parcel or damage made when sent via standard post, in the unlikely event that this happens, do email me, I can report it & try my best to resolve the problem.

 

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